- The user of the Sowubana.io services agrees to:
2.1 Provide the Company, within a reasonable timescale, everything that is requested from to complete the project including text, images, and other information.
2.2 Review the work, provide feedback, and sign-off approval in a timely manner.
2.4 Try to adhere to all agreed deadlines.
2.5 Adhere to the payment schedule laid out on our prices page or agreed separately.
2.6 Advise, in advance, of any confidential information to be presented by email, written or verbal, between both parties. Also, for this to be marked as ‘confidential’ in the email’s subject or on any written documents. As a practice we prefer our customers to update the confidential information by themselves into the websites and we do not manage any confidential information on behalf of our customers until and unless drawn up through a separate agreement.
- The Company agrees to:
3.1 Carry out services in a professional and timely manner.
3.2 Try to adhere to any deadlines agreed between the client and the company.
3.3 Make a reasonable number of revisions to the design, layout, colors, etc., until the client is satisfied with the design concept or such time as both parties feel an agreement is likely to be reached but only 2 major revisions.
3.4 Additional revisions or design work outside the project will be charged separately.
3.5 Endeavour to complete requested website revisions or updates within 3 working days wherever possible.
- Terms and Conditions in General
4.1 Sowubana.io shall not make life any project until and unless the contact information of the client is shared (Name, Address, and Telephone Number).
4.2 We will begin the work of your website only when the client agrees to the terms and conditions stated on our website and making the initial payment towards the website build.
4.3 Sowubana.io will carry out work only when both the parties (the client and the company) come to a verbal or written agreement. A written agreement is signed by both the Client and the Company.
4.4 Quotations submitted by Sowubana.io shall remain open for acceptance by the Client for 7 (days from Date of Proposal (unless some other period is specified in the Quotation) or until when the company withdraws the Quotation.
4.5 Sowubana.io will start work on a project only after receipt of a 50% deposit of the quoted project fee from the Client or otherwise as agreed by Sowubana.io. The final 50% payment is to be paid upon completion of the work and before going live.
- Website Design Policies on Content and Images
5.1 Sowubana.io will ensure that the website, any scripts or programs in it are free of errors. Sowubana.io cannot take up responsibility for any losses incurred because of malfunction within the website or any part of it.
5.2 Any scripts including PHP scripts, graphics, web program, web applications, or software (unless specifically agreed) written by Sowubana.io remain the property of Sowubana.io until all payments are made in full. On purchasing the source code from Sowubana.io, the ownership gets transferred to the client.
5.3 Sowubana.io is not responsible for any copyright infringements caused by materials submitted by the Client towards the project and once the website is open to the public.
5.4 We reserve the right to refuse any copyrighted material unless adequate proof of permission to use such material.
5.5 The Client agrees and guarantees that all texts, graphics, or other artwork furnished to Sowubana.io for the web design project are owned by the Client, or that the Client has permissions to use from the rightful owner.
5.6 The Client agrees to protect and defend Sowubana.io and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client.
5.7 We will use only a maximum of 20 images (worth up to £20) from our database on your website. If any extra requirement on images may arise, the client has to provide.
5.8 The client needs to approve all the images used on the website before the site is live. It will not hold Sowubana.io responsible for any issues on images used on the website.
5.9 The Client agrees to make available as soon as is reasonably possible to Sowubana.io all materials required to complete the site to the agreed standard and within the set deadline of 5 days. If the Client fails to supply required materials within this specified time, Sowubana.io holds the right to cancel the project.
- Third-Party Services
6.1 Sowubana.io will not be liable or become involved in any disputes between the site owner and their clients, and cannot be held responsible for any wrongdoing by the site owner. E.g. any disputes regarding content/images that have been provided to us for inclusion on the site.
6.2 Sowubana.io will not be liable for any costs incurred, compensation, or loss of earnings because of the work carried out on behalf of the Client or through any appointed agents.
6.3 Sowubana.io will not be liable for any costs incurred, compensation, or loss of earnings because of the unavailability of the site, its servers, software, or any material provided by its agents.
6.4 The Client has to supply a brief description, navigation requirements about their web project and also has to supply texts, contents, images, payment gateway details, any third-party software and applications to be integrated into the website.
6.5 The Client should pay any fees or charges for third-party software, applications, and stores like eBay. The Client should pay any third-party advertisement campaigns like Google AdWords, Facebook, etc.
6.6 Sowubana.io provide integration with any third-party software (ex: Google API, Payment Gateways, etc.) Upon the interest or as requested by the client for an additional cost.
- Software Application and Development
7.1 Sowubana.io cannot take responsibility for any losses incurred by the use of any software created for the Client. Whilst it takes maximum care to ensure products are problem-free and accurate.
7.2 When applications or sites developed on servers not recommended by Sowubana.io, the Client is expected to provide or seek any information, additional software, support, or co-operation pertaining to the server required in order for the application to be correctly developed.
7.3 We expect the Client to fully test any application or program on the site developed by Sowubana.io before we make it live and open to the public.
7.4 If “bugs”, errors, or other issues are found after it makes the site live, Sowubana.io will endeavor to correct these issues to meet the standards of function.
- Source Code Copy and Using Third Party Hosting Providers
8.1 If you like to move the hosting to another provider, or you want a copy of the full source code of the project, you should pay Sowubana.io 20% of the total project cost. The source code includes all the files, images, and our own codes we developed with our years of experience.
8.2 We cannot provide support on third-party hosting platforms. If you move the hosting to another provider. There will be an extra payment for any support needed if we can provide so, or fix any issues that may arise during shifting the hosting. Sowubana.io cannot be held responsible for any error that may occur on a third party server.
8.3 Once we agree and you pay 20% of the total project cost, we will give you a downloadable link where you can download all the files including Database.
8.4 If our company is planning to dissolve, we will give you the source code completely free of cost.
- Backups and Files
Sowubana.io is not responsible for taking backups or saving any files of the website. The client has to do necessary arrangements for the same. If the client requests backups, we can provide it for a nominal fee which is fixed then.
- Post Project Alterations
The company takes responsibility for providing support for bug fixes in the programming for a duration of one year free of cost. After one year, all services would be charged.
- Copyright and Intellectual Property Rights
11.1 The Client keeps the copyright to data files and graphic logos provided by the Client. However, the company also reserves the right to permit Sowubana.io to display and link your completed project as part of our portfolio, and to write about the project on other web sites, in the magazine, or e-zine articles, books, written or digital publications of any design and source. Please inform us in advance of the website going live if you DO NOT want us to add your site to our portfolio of work.
11.2 The copyright to the markup, CSS files, other code that may have been used by us for you, or certain images that the company may have supplied to or for you are licensed to you in connection with this web design project and will be licensed solely to the domain name on which the website files reside. If you own the domain name, then you own the copyright.
11.3 The Client is further responsible for granting Sowubana.io permission and rights for use of the same and agrees to not involve and protect Sowubana.io from all claims resulting from the Client’s negligence or inability to get proper copyright permissions.
11.4 A contract for website design and/or placement shall be regarded as a guarantee by the Client to Sowubana.io that all such permissions and authorities have been obtained.
11.5 You are solely responsible for getting all necessary intellectual property rights. This will regard your proposed domain name and merchant service agreements.
11.6 As per the Intellectual Property Act, Sowubana.io will not copy or duplicate the business model or software program created for any clients, and the clients will be the sole owner of the websites/software created exclusively for their clients by Sowubana.io. And the Client agrees and guarantees that all texts, graphics, or other artwork furnished to Sowubana.io for the web/software/app design project are owned by the Client, or that the Client has permissions to use from the rightful owner.
- Website Hosting
12.1 Whilst Sowubana.io offers hosting services, it can make no guarantees to the availability or interruption of this service.
12.2 Sowubana.io cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or loss of turnover, sales, revenue, and profits. As our services are hosted on the cloud and we abide by the service agreement of the cloud provider
- Hosting Renewal
13.1 When a Client renews “hosting” with Sowubana.io, this also includes Domain renewal if it needs the renewal to keep the site functioning.
13.2 If the Client does not renew the Domain, it will make the Domain name available to the public for purchase and Sowubana.io cannot hold the public for purchase and Design liable for this.
13.3 Renewal of “hosting” is due yearly. The date of renewal will be annually from the date the client purchased the website.
13.4 The “hosting” will not be renewed if Sowubana.io cannot contact the customer or if the customer does not request to renew.
- Hosting Renewal Charges
14.1 The hosting renewal charge must be received 45 days in advance of the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired, and the client has not paid the renewal charge. It sets an admin fee for re-activating the website/ hosting.
14.2 You can set up to 10 e-mails free during the first year of hosting. You will be charged 10 pounds each for every extra e-mail you create during this period, and you will be charged for all the e-mails from the second year onwards.
14.3 Sowubana.io will charge the client £10/GB if they want to increase the disk space after 2GB.
14.4 Sowubana.io reserve the right to refuse to handle any material which may be deemed offensive, illegal, or in any way controversial, and even end the free hosting service should the necessity arise.
- Support on third party server
We will give the source code in a zip file. If the client wants us to set it up on a third-party server, we will charge you £100 + VAT(minimum of 4hours) for setting it up and 20% of the total quote for providing the source code. Sowubana.io cannot provide support for technical issues if the client is on a third-party server.
- Customer Obligations
16.1 The Client should agree to co-operate with and assist Sowubana.io in performing the services requested; under this agreement and will provide the resources necessary for Sowubana.io performance as specified in the work order.
16.2 The Client will make available to Sowubana.io at least one qualified staff member who has the authority to act on behalf of the Client.
16.3 The staff will provide information and data concerning the Client’s operations and activities, advise on requirements, and provide access to facilities at all reasonable times during performing the services.
16.4 The Client has to provide a proof of address and landline number to make sure that the Client’s website activities are carried out from the UK postal address.
17.1 Sowubana.io provides 45 days of continuous testing of the site for resolving any form of human-error. After this period, we will consider any obligations under the contract as fulfilled, and the contract concluded.
17.2 Any changes to the website following the testing stage and the conclusion of the contract will be charged separately.
17.3 Sowubana.io offers a hosting and maintenance package that will accommodate basic changes to the site (text and project photos). Please enquire with one of the Sowubana.io Relationship managers
17.4 A free support and maintenance excluding changes, additions, or alterations will be provided for 1 year if you allow us to put our logo/link at the bottom or footer of your website.
- Software Upgrades
18.1 Sowubana.io take-up the responsibility to notify the client if of any major or minor software upgrades.
18.2 The company will ask the client to upgrade the software only if it demands urgent attention and affects the smooth functioning of the website. We will charge any support done during the upgrade process extra.
18.3 Sowubana.io also notify you if of any minor software upgrades which then left to the client’s discretion. We will charge any minor software upgrades done on the website extra.
Sowubana.io will ensure that any developed/designed site or application will function correctly on the server when installed and viewed with any web browsers.
- Regular Website Testing
20.1 Sowubana.io agrees to provide the client with a regular website testing service for one month after the website is live. Any testing – regular or partial on the website after this period is to be managed by the client.
20.2 If the client wishes Sowubana.io to continue the testing service, they should inform the company and we will manage it at an additional cost.
- Search Engine Optimisation (SEO)
21.1 Due to external factors, such as changes in the way search engines rank websites, we cannot offer any guarantee regarding the position your website would achieve. The process of optimizing the website itself (on-site optimization) will bring in more traffic and you will see increased visits to your site naturally. We cannot accept liability for the drop in your website’s ranking in the major search engines. Changes in algorithms of the search engines or the factors they used to rank websites shall reflect on a website’s ranking.
21.2 We always use ‘white hat techniques’ when optimizing websites and aim to achieve the top ten rankings within six months after undertaking the project. But we cannot offer any guarantee regarding the position we would achieve within 6 months.
21.3 Due to the amount of work involved and personnel required, it requires payment in advance.
21.4 We do not offer refunds for this work. Every month, we send you a performance & analytics report tracking our efforts and results.
21.5 We do basic search engine optimization (SEO) for all the sites we develop. But for keywords with heavy competition, this may not be enough to achieve desired rankings, and we may need to do advanced SEO.
21.6 Your site’s ranking will also be affected if any of your competitors are doing SEO for their sites. Even if we do advanced SEO, it will take about six months to get all the keywords to the top positions.
21.7 We have a dedicated SEO team with ample experience, and we always keep ourselves updated with the latest trends in SEO.
- Data Entry
22.1 If you need data entry works on your website, Sowubana.io can do the full data entry works for an extra cost.
22.2 Sowubana.io will do the data entry works on CMS websites only if it is mutually agreed between the client and the company.
- Refund Agreement:
23.1 Full refund will be made on the initial payment paid by the client, only if the initial designs are not accepted by the client. Once the initial designs are accepted and approved by the client, we will only refund 50% of the initial payment made by you, before starting the programming. And no refund will be made in the final stage of the project or while the project is going live unless there is a technical issue which Sowubana.io is not able to solve and fix.
23.2 There is no hidden or extra cost, other than the agreed website development price. For any extra points or changes other than what mentioned in the development scope in the proposal, there will be extra cost which will be mutually discussed and agreed in prior.
You agree to indemnify and keep us indemnified against all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, suffered because of any third party legal action or threatened action in relation to Intellectual Property Rights infringement.
- Payment of Accounts
25.1 Sowubana.io will not do any free content editing which is notified after 30 days a site is made live. The charges will depend on the complexity of the work.
25.2 The Client shall make all payments because of Sowubana.io by cheque (supported by an appropriate cheque guarantee card) or by banker’s draft, in cash, or through an electronic transfer direct to the company’s bank account or through the third party payment gateways like PayPal.
25.3 It requires a deposit from any new client before any work is being carried out. Any outstanding payments for the work carried out by Sowubana.io or its affiliates are to be paid in full no later than 30 days from the invoice, unless by prior arrangement with Sowubana.io.
25.4 Once a deposit is paid and work completed, you must pay the balance payment in full. We will contact clients via email or telephone to remind them of such payments if they do not pay their dues.
25.5 Following the consistent non-payment of an invoice, our Solicitors will contact the Client in question with a view of taking the matter further through legal procedures, and through court summons.
25.6 We will not refund the deposit once the work started and after 14 days of the project. It will switch the website to Live Mode once the Client pays the remaining balance in full.
- Your Privacy
We do not share or sell any of your details with any third-party companies without your expressed permission or knowledge. We will only email you or contact you about work-related matters.
- Complaints Procedure
Request you to contact your Relationship Manager or drop a mail at firstname.lastname@example.org
- Termination of Service
28.1 We may end this agreement if you do not pay the amount due or with any outstanding payment dues.
28.2 We may end this agreement upon written notice if you breach any of these terms and conditions, and if you do not correct the breach within seven (7) days following written notice from us. The same applies if you are a company that has gone into insolvent liquidation or a person declared bankrupt.
28.3 On termination of the agreement, we shall be entitled to immediately block your website and to remove all the data in it. We will hold such data for seven (7) days and allow you to collect it at your expense; Failing will lead to deleting all the data. We shall further post such notice regarding the non-availability of your website, as we think it is right.
28.4 We may end or suspend any website which is deemed to cause a disruptive service to our Clients.
28.5 You may end your account with us if we cannot resolve any technical issues or problems concerning our services within a reasonable amount of time. You will receive a refund for the rest of the contract term. However, we will not provide a refund for any used services.